Soft Skills World-Class Training

Soft Skills

We are pleased to offer the following comprehensive selection of courses this semester at Quality & Productivity Solutions, Inc. (QPS), delivered through instructor-led remote learning. These courses—or newly customized ones—can be tailored to meet your organization’s specific needs.

Please contact us to discuss your training requirements.

In today’s diverse and dynamic global economy, success depends as much on people skills as on technical expertise. At QPS, we provide world-class soft skills training designed to help individuals and teams communicate effectively, lead with confidence, and collaborate across generations, roles, and cultures.

Our programs focus on developing the essential human capabilities that drive business success. We help create positive, high-performing team environments that strengthen workplace culture and give organizations a lasting competitive edge.

Key Focus Areas

Customer Service Excellence
Team Building and Collaboration
Leadership Development
Effective Communication
Supervisory Excellence
Cross-Cultural and Generational Awareness

Each program can be tailored to your organization’s goals and challenges, ensuring relevant, impactful learning experiences that deliver measurable results.

The following list shows some of the training topics which can be customized to meet your needs. Please contact us at training@qpsinc.com for details.

Full Course Catalog

Soft Skills

Following is a course listing for the many courses we have developed and delivered to hundreds of clients, though we add new courses consistently based on the needs of our clients. All are instructor-led, and are available on-site and online for your convenience. Please contact us at training@qpsinc.com for details. Public training topics with course brochures are listed in the Calendar.

Soft Skills / Professional Development

Following is a course listing for the many courses we have developed and delivered to hundreds of clients, though we add new courses consistently based on the needs of our clients. All are instructor-led, and are available on-site and online for your convenience. Please contact us at info@qpsinc.com for details. Public training topics with course brochures are listed in the Calendar.

Course #	Course Title
120	Problem Solving and Corrective Actions
125	5S and Visual Controls
137A	CAPA (Corrective and Preventive Actions)
171	Baldrige-Based Performance Improvements
172	Balanced Scorecard for Improved Performance
173	Quality Function Deployment
174	Mistake Proofing/No Errors
176	Corrective and Preventive Actions
179	Improving Customer Satisfaction
181	Facilitating Groups/Teams
182	Team Building & Team Management
182A	Coaching and Mentoring
182B	Team Building
182D	Effective Communication
183	Business Leadership
185A	8D Root Cause Analysis
185B	A3 Problem Solving
186	Preventing Errors
187	Train the Trainer
189	Sales & Customer Service Training
192	Basic Facilitation Skills
245	Office Technology
265	MS Office
266	Basic/Intermediate Microsoft Excel
267	Advanced Microsoft Excel
301	Customer Service Training
302	Measuring Customer Satisfaction
323	Management Certification
324	Management Certification for Manufacturing Professionals
332	Leadership & Management Development
333	Software Professional Development
351	PHR (Professional Human Resources) Exam Certification Prep
380	Cleanroom Training
601	Developing Leaders at All Levels for the New Global Economy
602	Improving Supervisory/Managerial Skills
602A	Improving Employee Skills
602B	First Time Supervisor
604	Field Sales Development
605	Case Management Skills
606	Follow Up and Follow Through Strategies
607	Building Community Partnerships
608	Dealing with Business Change and Conflict
609	Program & Risk Management Strategies
612	Sensitivity Training
613	Building Your Self-Esteem and Assertive Skills
614	Building Professional Relationships
621	Business Writing That Works
622	Advanced Writing Skills
623	Meeting Management: Improving the Value of Meetings
624	Business Etiquette
625	Anger Management
626	Conflict Management

Course #

Course Name

Hours

Days

182A

Coaching and Mentoring

Feb 02-03

Coaching and Mentoring

Course No. 182A

This course has been designed for personnel who wish to improve their coaching and mentoring skills using advanced techniques. This is becoming a core competency for project leaders and managers.

Course Benefits

Participants will discover some great techniques that can improve their coaching and mentoring skills. This three-day course will help teach participants:

o How coaching can be used to develop a team.
o The coaching and mentoring skills that help improve individual performance.
o The behaviors and practices of an effective coach.
o How to recognize employees’ strengths and give them the feedback they need to succeed.
o How to identify employee problems and ways that they can help correct them

Duration:

14 Hours / Feb 02-03 Days

Topics Covered:

Course Overview

You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Defining Coaching and Mentoring

The first part of the morning will be spent exploring what coaching and mentoring mean. Participants will also learn the coaching formula and key skill areas.

Coaching Assessment Review

Next, participants will score their pre-assignment and discuss what areas for growth they can identify from it.

Interpersonal Communication Skills

Communicating well is a key aspect of successful coaching. During this session, participants will explore different communication skills, including questioning techniques, probing tools, and listening skills.

Critical Coaching Skills

In this session, participants will examine important coaching skills in small groups, including helping, mentoring, teaching, and challenging skills

Setting Goals with SPIRIT

This session will share the SPIRIT model for setting goals, as well as ways to help people get on track.

Learning Styles and Principles

We learn in three different ways: by seeing, by hearing, and by doing. In a large group discussion, participants will identify ways to incorporate these methods into coaching. Participants will also learn about the seven principles of adult learning.

The Benefits/Consequences Matrix

During this session, we will examine a tool that coaches can use to help gain buy-in for change from employees.

Skills Involved in Coaching

Participants will work in small groups to complete a mix-and-match exercise that will familiarize them with key coaching skills.

The Coaching Model

This session will explore a four-step coaching model that can be applied to any situation.

Giving Effective Feedback

Next, participants will learn about the six elements of effective feedback.

Coaching Problems

To wrap up the day, participants will examine case studies and offer solutions.

Workshop Wrap-Up

At the end of the course, students will have an opportunity to ask questions and fill out an action plan.

Instructor:

The instructor will be a consultant in personal and professional management with 20 years’ experience in Business and Adult education.

Who Should Attend?

This is an ideal course for those who want to enhance their coaching and mentoring skills towards achieving full potential in current business environment

For More Information:

Contact the Training Administrator training@qpsinc.com, Phone: (508) 786-0777

Note:

This course is also available for training onsite. A discount is available when 6 or more attendees enroll

Business Solutions Providers for Quality, Productivity and Performance Excellence

Experts in Lean Six Sigma, Management System, Supply Chain, Project Management and Professional Development

183

Business Leadership

Contact for Schedule

Business Leadership

Course No. 183

This three-day workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done.

Course Benefits

o How to identify strengths and weaknesses of your business.
o What a leader’s role in a team is, and how to lead a team through a discussion.
o How to look at leadership in an organization through practices like onboarding, orientation, and performance management.
o How to successfully lead a group through change.
o The differences between management and leadership.

Prerequisites:

None

Duration:

21 Hours / Contact for Schedule Days

Topics Covered:

Introduction and Course Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
About the Learning Organization In the first session, participants will explore Peter Senge’s vision of a learning organization. Is your company one where all employees are committed to lifelong learning? How can it encourage continual growth and development?
Achieving Personal Mastery Next, participants will identify some strategies for understanding what our own strengths are, as well as where we want to go.
Analyzing Our Mental Models Often, we create our own realities without even realizing that we do so. This session will give participants some ways to explore and change their own mental models.
Achieving a Shared Vision This session will give participants some ideas for building confidence and commitment within a team using shared vision. Participants will also explore a model that will help them move their team to greater independent team learning. Next, participants will learn what a leader’s role is in a team, and how to lead them through a discussion to reach an agreement point.
Systems Thinking To wrap up the morning, participants will look at some different cycles and what impact they may play in team efficiency.
Understanding Leadership In this session, participants will study Paul Hersey and Ken Blanchard’s Situational Leadership II® model, which outlines four leadership profiles. Participants will also explore their own style; learn about servant leadership; and look at leadership in an organization through practices like onboarding, orientation, and performance management.
Five Practices Day One will conclude with information on five essential leadership practices that experts James Kouzes and Barry Posner have identified. Participants will explore these practices through two exercises and some group discussion.
Building Trust Day Two of this workshop will begin by looking at how trust and performance are related, and how a leader can build trust confidence and credibility in team members.
Managing Change Next, participants will learn ways to successfully lead a group through change. Participants will have an opportunity to work through a personal change scenario and to apply learning points to a case study.
The Four Room Apartment Psychologist Claes Janssen describes the process of change like moving from one room to another in a four-room apartment. This session will look at the key aspects of that theory.
Time Management Tips and Tricks To wrap up the morning of Day Two, participants will learn some ways to organize their workspace, conquer e-mail, and manage their time more effectively.
Managers vs. Leaders In this session, participants will explore the differences between management and leadership.
Types of Thinking Next, participants will learn about directional vs. consequential thinking. A brief discussion on ethics is included.
Influence Strategies At the very core of leadership is the ability to influence people. This session will give participants some ways to persuade individuals to change. Robert Cialdini’s influence strategies will also be covered.
Managing Relationships Day Two will conclude with a detailed look at different aspects of relationships, including the relationship cycle, leading a team through conflict, and managing stress.
A Simple Problem Solving Process Day Three will begin with an introduction to a simple, systematic problem solving process that participants can apply in any situation. Participants will also have an opportunity to apply the steps to a personal problem.
Strategic Planning In this session, participants will learn about the SWOT technique, which helps to identify the Strengths, Weaknesses, Opportunities, and Threats of any person, organization, product, service, or process.
Doing Delegation Right This session will give participants an opportunity to practice delegation through a group exercise and a role play. They will also learn about the different levels of delegation.
Criteria for Useful Feedback To wrap up the morning, participants will receive some tips for giving good feedback.
Feedback Techniques Next, participants will delve deeper into the art of feedback and learn some specific techniques. Constructive criticism will also be discussed.
Mastering Your Body Language We are always sending signals to others, whether we like it or not. Body language combined with vocal tone can override or even cancel the meaning of the words we say! In this session, participants will learn how to master the art of body language and subtle signals.
Meeting Management Did you know that the average manager wastes seven to ten hours per week in meetings? In this session, participants will learn how to make the most of meetings.
Pumping Up a Presentation Next, participants will learn seven steps to pump up a presentation.
Personal Development To wrap up, participants will review their pre-assignment and identify next steps.
Course Wrap-Up At the end of the workshop, students will have an opportunity to ask questions and fill out an action plan.

Instructor:

The instructor will be a consultant in personal and professional management with 20 years’ experience in Business and Adult education.

Who Should Attend?

This is an ideal course for those who want to enhance their business leadership skills towards achieving full potential in the current business environment.

For More Information:

Contact the Training Administrator training@qpsinc.com, Phone: (508) 786-0777

Note:

This course is also available for training onsite. A discount is available when 6 or more attendees enroll

Business Solutions Providers for Quality, Productivity and Performance Excellence

Experts in Lean Six Sigma, Management System, Supply Chain, Project Management and Professional Development

185

Root Cause Analysis

Jul 22–23

Root Cause Analysis

Course No. 185

Root Cause Analysis (RCA) is a process designed to help determine the causes of events –typically bad events! Students will learn to treat the cause rather than the symptoms. The methods discussed are used to evaluate the undesirable events and to prevent them from happening again.

Course Benefits

Understand the general principles of root cause analysis. Aiming corrective measures at root causes is more effective than merely treating the symptoms of a problem. To be effective, RCA must be performed systematically, and conclusions must be backed up by evidence.

Prerequisites:

None

Duration:

14 Hours / Jul 22–23 Days

Instructor:

The instructor is a Root Cause Analysis expert with 20+ years of industry experience.

Who Should Attend?

Professionals who are looking to gather the knowledge necessary to determine root causes and how to treat them.

For More Information:

Contact the Training Administrator training@qpsinc.com, Phone: (508) 786-0777

Note:

This course is also available for training onsite. A discount is available when 6 or more attendees enroll

Business Solutions Providers for Quality, Productivity and Performance Excellence

Experts in Lean Six Sigma, Management System, Supply Chain, Project Management and Professional Development

187

Marketing & Sales Development

Contact for Schedule

Marketing & Sales Development

Course No. 187

Duration:

28 Hours / Contact for Schedule Days

For More Information:

Contact the Training Administrator training@qpsinc.com, Phone: (508) 786-0777

Note:

This course is also available for training onsite. A discount is available when 6 or more attendees enroll

Business Solutions Providers for Quality, Productivity and Performance Excellence

Experts in Lean Six Sigma, Management System, Supply Chain, Project Management and Professional Development

192

Facilitation Skills

Contact for Schedule

Facilitation Skills

Course No. 192

This course has been designed for personnel who wish to improve the facilitating skills using advanced techniques. Facilitation is becoming a core competency for anyone who’s on a project team, leading a committee or managing people.

Course Benefits

Provide you improved facilitation skills.

Prerequisites:

None

Duration:

7 Hours / Contact for Schedule Days

Topics Covered:

What is facilitation
Core practices
Assessment and design
Knowing your participants
Creating participation
Encouraging effective meeting behaviors
Facilitating conflict
Effective decision making
Meeting management
Process tools for facilitators

Who Should Attend?

Anyone who is interested in improving facilitation skills

For More Information:

Contact the Training Administrator training@qpsinc.com, Phone: (508) 786-0777

Note:

This course is also available for training onsite. A discount is available when 6 or more attendees enroll

Business Solutions Providers for Quality, Productivity and Performance Excellence

Experts in Lean Six Sigma, Management System, Supply Chain, Project Management and Professional Development

301

Customer Service Training- Critical Elements of Customer Training

Contact for Schedule

Customer Service Training- Critical Elements of Customer Training

Course No. 301

Duration:

14 Hours / Contact for Schedule Days

For More Information:

Contact the Training Administrator training@qpsinc.com, Phone: (508) 786-0777

Note:

This course is also available for training onsite. A discount is available when 6 or more attendees enroll

Business Solutions Providers for Quality, Productivity and Performance Excellence

Experts in Lean Six Sigma, Management System, Supply Chain, Project Management and Professional Development

309

Managing Customer Service

Contact for Schedule

Managing Customer Service

Course No. 309

Prerequisites:

None

Duration:

7 Hours / Contact for Schedule Days

Topics Covered:

Understanding customer satisfaction measurement and its role in ISO
Identifying your customers and their requirements
Deciding when, what and how to measure
Measuring satisfaction
Analyzing the data
Reporting and communication

Who Should Attend?

Sales, marketing, and quality personnel responsible for measuring and improving customer satisfaction.

For More Information:

Contact the Training Administrator training@qpsinc.com, Phone: (508) 786-0777

Note:

This course is also available for training onsite. A discount is available when 6 or more attendees enroll

Business Solutions Providers for Quality, Productivity and Performance Excellence

Experts in Lean Six Sigma, Management System, Supply Chain, Project Management and Professional Development

316

Digital Marketing Professional

Feb 03–07 May 26–28

Digital Marketing Professional

Course No. 316

Digital marketing (DM) includes all marketing activities that use electronic devices connected to the internet to engage with customers.

Course Benefits

Participants will learn unique tips and tools that will increase job value, strengthen company customer relations, and enhance personal skills.
Learning Objectives
At the end of this course, attendees will be able to:
1. Develop digital marketing strategy and channels
2. Plan and evaluate marketing channels
3. Optimize website for reach and relationship
4. Optimize mobile site and social media
5. Understand emails, web analytics, search engine optimization, etc. for effective marketing

Prerequisites:

None. Technology or Equipment Required Access to use of computer and internet. All courses are instructor-driven and provided via online or in-person. Certification Requirements: To attain a certificate, attendees must pass the written examination, (earn a passing grade) in course assessments, and meet all prescribed professional requirements of attendance, participation, homework and learning objectives. Projects, class activities, workshop and brainstorming will be covered in the class. Homework is required.

Duration:

14 Hours / Feb 03–07 May 26–28 Days

Topics Covered:

Download Brochure

Developing Leadership for the New Global Economy

Course No. 601

At its core, leadership means setting goals, lighting a path, and persuading others to follow. But the responsibility entails much more. Leaders must get their message out in a way that inspires, make the most of their limited time, and build roads to precious resources. They must negotiate alliances, improve their colleagues, and align the ambitions of the many with the needs of the organization. This course is designed to for those who want to acquire the competencies needed to lead themselves and others to get extraordinary things done within a limited time frame.

Course Benefits

Participants will discover some unique techniques that can dramatically improve skills, sophistication and confidence needed to enhance their business image. These three-day course will help teach participants how to develop the right business leadership philosophy required to:
- Acquire those competencies that can make you a great leader.
- Build your ability to charm, communicate and influence others.
- Enhance your problem solving, ability to focus and make effective decision.
- Discover how to anticipate and embrace change.
- Develop the extra edge that establishes confidence, trust and credibility.
Learning Objectives
At the end of this course, attendees will be able to:
1. Identify their personal learning objectives
2. Relate Peter Senge’s vision of a learning organization to their current culture
3. Examine ways to encourage continual growth
4. Outline some strategies for understanding their own strengths and career direction
5. Identify and change their own mental models
6. Search ideas for building confidence and commitment within a team using shared vision
7. Select a model that will help them move their team to greater independent team learning
8. Outline the leader’s role in a team, and how to lead them through a discussion to reach agreement
9. Assess some different cycles and what impact they may play in team efficiency
10. Evaluate the four leadership profiles of Paul Hersey and Ken Blanchard’s Situational Leadership II® model and identify their own style
11. Relate servant leadership to their own style and determine the gaps
12. Apply leadership in an organization through practices like onboarding, orientation, and performance management
13. Compare the five essential leadership practices that experts James Kouzes and Barry Posner have identified
14. Evaluate how trust and performance are related, and how a leader can build trust confidence and credibility in team members
15. Role play ways to successfully lead a group through change through a personal change scenario and apply learning points to a case study
16. Describe the process of change
17. Apply proven ways to organize their workspace, conquer e-mail, and manage their time more effectively
18. Paraphrase the differences between management and leadership
19. Contrast the differences between directional vs. consequential thinking with a brief discussion on ethics
20. Identify ways to persuade individuals to change and utilize influence strategies
21. Compare the different aspects of relationships, including the relationship cycle, leading a team through conflict, and managing stress
22. Utilize a systematic problem-solving process that participants can apply in any situation, having role-played the application using a personal problem
23. Implement the SWOT technique, which helps to identify the Strengths, Weaknesses, Opportunities, and Threats of any person, organization, product, service, or process
24. Distinguish between the different levels of delegation (accomplished through a group exercise and a role play)
25. Implement learned tips and practices for providing good feedback and explain the value of proper constructive criticism
26. Interpret the art of body language and subtle signals using tone and posture
27. Evaluate the value of a meeting utilizing proper planning and the seven steps to pumping up a presentation
28. Evaluate their leadership style, new abilities and determine how they will adapt their practices to become a better leader—and create their own action plan!

Prerequisites:

None. Technology or Equipment Required Access to use of computer and internet. All courses are instructor-driven and provided via online or in-person. Course Requirements: To attain a certificate, attendees must pass the examination, (earn a passing grade) in course assessments, and meet all prescribed professional requirements of attendance, participation, homework and learning objectives. Projects, class activities, workshop and brainstorming will be covered in the class. Any homework given is required to be completed before course end.

Duration:

21 Hours / Mar 09-11, Jul 07–09 Days

Topics Covered:

Download Brochure

Instructor:

The instructor will be a consultant in personal and professional management with 20 years’ experience in business and adult education.

Who Should Attend?

This is an ideal course for those who want to enhance their ability to create a vision and get others commit to it towards achieving an overall business objective.

For More Information:

Contact the Training Administrator training@qpsinc.com, Phone: (508) 786-0777

Note:

This course is also available for training onsite. A discount is available when 6 or more attendees enroll

Business Solutions Providers for Quality, Productivity and Performance Excellence

Experts in Lean Six Sigma, Management System, Supply Chain, Project Management and Professional Development

602

Improving Supervisory/Managerial Skills (Leadership Certificate)

Jan 20–24

Improving Supervisory/Managerial Skills (Leadership Certificate)

Course No. 602

Supervisors represent an important force in the economy. You have the power to turn on or turn off the productivity of the people who report to you. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although you usually have more technical experience than the employees you supervise, you may not have had a lot of leadership experience. This course is designed to help you develop the necessary interpersonal skills that will assist you to communicate, coach and handle conflicts. This course is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done.

Course Benefits

Participants will learn effective skills involved in communicating, coaching, and managing conflicts in order to be successful. They will learn how to identify and assume the responsibilities of their position and enable others to be accountable for theirs. Leadership means setting goals, lighting a path, and persuading others to follow. More than that, leaders must get their message out in a way that inspires, make the most of their limited time, and build roads to precious resources. As team leader, they will learn new strategies for motivating any team, giving feedback, and resolving conflict. Most importantly, participants develop a self-improvement plan to own and grow into.
Learning Objectives
At the end of the course, attendees will be able to:
1. Identify personal objectives for a self-improvement plan using learned tools and case study exercise
2. Examine their own leadership style and review the transitional work needed to step into a new role
3. Outline the roles of a supervisor to employees, management, and themselves
4. Utilize SPIRIT tool to create goal-setting success
5. Articulate the various facets of leadership and the challenges of balancing priorities
6. Demonstrate synergy in teams as well as their advantages and disadvantages
7. Summarize the stages of team development, and move a team through those stages, problem solving, and delegation of tasks
8. Define communication and communication barriers
9. Relate the listening and questioning skills needed, using the communication process as guide
10. Examine different motivation techniques that students may apply in their workplace
11. Relate the differences between orientation and onboarding
12. Apply new tips and tricks for supervisors that must also be trainers
13. Implement the six characteristics of effective feedback
14. Define delegation
15. Articulate the processes for conflict resolution and problem-solving
16. Implement tools to best handle conflict
17. Evaluate disciplinary issues from a supervisor’s point of view, including what is discipline and meeting with an employee for a disciplinary purpose using a sample discipline checklist.
18. Develop action plan for self-improvement
19. Negotiate alliances, improve their colleagues, and align the ambitions of the many with the needs of the organization.
20. Identify outward presence and the value of an empathetic leader
21. Define the improvements they can make to be a more confident decision-maker
22. Create a vision and get others to commit to it

Prerequisites:

None. Technology or Equipment Required Access to use of computer and internet. All courses are instructor-driven and provided via online or in-person. Course Requirements Participants are required to be active in class and to successfully complete an examination at the end of the course. Projects, class activities, workshop and brainstorming will be covered in the class. Any homework given is required to be completed before course ends.

Duration:

21 Hours / Jan 20–24 Days

Topics Covered:

Download Brochure

Building Self-Assertiveness

Course No. 613

A healthy self-esteem is essential for growth and achieving success. This course is designed for participants that want to develop an in-depth knowledge building self-esteem and assertiveness skills to ensure improved productivity in their personal and work environment.

Prerequisites:

None

Duration:

7 Hours / Feb 16, April 15 Days

Topics Covered:

Course Overview: Participants will spend the first part of the day running an overview of the course and identifying their personal learning objectives.
What is self-esteem and assertiveness? Emphasis will be placed on the concept of self-esteem and critical factors that affect an individual’s self-esteem and assertiveness.
Building self-esteem and assertiveness: In this session, participants will understand how to make a great first impression and as well develop self-confidence through putting up the right appearance.
Increasing self-esteem and assertiveness
Employee motivation and creating the right working environment
To wrap up this course, participants will develop an action plan on how to apply confidence in meetings and how to exceed organizational objectives.

Instructor:

The instructor is an expert in personal and professional management with 20+ years of industry experience.

Who Should Attend?

Professionals who are looking to gather the knowledge necessary to build their self-esteem and assertive skills.

For More Information:

Contact the Training Administrator training@qpsinc.com, Phone: (508) 786-0777

Note:

This course is also available for training onsite. A discount is available when 6 or more attendees enroll

Business Solutions Providers for Quality, Productivity and Performance Excellence

Experts in Lean Six Sigma, Management System, Supply Chain, Project Management and Professional Development

616

Employee Recognition- Appreciating Your Workforce

Mar 9, Jun 1. Aug 21, Nov 11

Employee Recognition- Appreciating Your Workforce

Course No. 616

Everyone likes to be recognized for a job well done. Some people like more recognition than others, but it’s all important on some level. It can be doubly important in the workplace, as it keeps employees happy and therefore results in a strong business that serves customers well and keeps the bottom line strong. Formal or informal reviews require a standard process and should be more of a collaboration for the advancement (or not!) of your team. Employee recognition can be a simple, but effective, tool to build confidence, take time to value what each employee brings to the workplace and build a growth-oriented culture.

Prerequisites:

None

Duration:

7 Hours / Mar 9, Jun 1. Aug 21, Nov 11 Days

Topics Covered:

Your Valued Employees You have to know who, exactly, your employees are before you can begin to apply a recognition program. This session takes care of that with a look at the various employees and where they fit into a company. Why do it? Once you have decided who you should include in your recognition plan, it’s time to take a look at why. Here, you will consider the benefits that flow from an employee recognition plan, not just for the employees, but others as well. Appreciation Appreciate your employees and they will stay. That simple claim is the basis for this session which looks at ways to show appreciation and motivate your employees. Laying the Groundwork There’s a lot of work to do once your company has decided upon an employee recognition program. In this session, your students will look at the steps to take prior to launch. The Nuts and Bolts Building upon the groundwork laid in the previous session, this session covers the actual implementation of the program. Workshop Wrap-Up At the end of the course, students will have an opportunity to ask questions and complete an action plan.

Instructor:

The instructor will be a consultant in personal and professional management with 20 years’ experience in Business and Adult education.

Who Should Attend?

This is an ideal course for those who want to recognize and encourage employee achievement.

For More Information:

Contact the Training Administrator training@qpsinc.com, Phone: (508) 786-0777

Note:

This course is also available for training onsite. A discount is available when 6 or more attendees enroll

Business Solutions Providers for Quality, Productivity and Performance Excellence

Experts in Lean Six Sigma, Management System, Supply Chain, Project Management and Professional Development

617

Goal Setting

Contact for Schedule

Goal Setting

Course No. 617

We all have things we want in life. The route to success is to take the things that we dream about and wish for, and turn them into reality. This one-day workshop will lead participants through thinking, planning, and taking action on the things they really want. They will learn ways to ensure that they get where they want to go in life.

Prerequisites:

None

Duration:

7 Hours / Contact for Schedule Days

Topics Covered:

Pre-Assignment Review Participants will discuss their pre-assignment and think about where they currently are with goal setting. Self-Understanding In this session, participants will explore the importance of goal setting. The role of a mentor or coach will also be discussed. Laying the Foundation Next, participants will explore how to identify their values and create a personal vision statement. What’s in Your Bucket? This session will look at the long-term plan: the bucket list. Participants will also have an opportunity to begin creating their own bucket list. Getting Down to Business Next, participants will think about what areas of their life they want to set goals for. They will also explore the SPIRIT acronym, which outlines the elements of good goals. Then, participants will get some practice in writing short- and long-term goals. Getting Started Today In this session, participants will learn some ways to motivate themselves and beat procrastination. Visualization techniques, action plans, and support systems will also be discussed. Dealing with Setbacks The final session of this course will give participants some coping strategies for when things get in the way of achieving their goals. Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

Instructor:

The instructor will be a consultant in personal and professional management with 20 years’ experience in Business and Adult education.

Who Should Attend?

This is an ideal course for those who want to learn how to properly set and follow through on their goals.

For More Information:

Contact the Training Administrator training@qpsinc.com, Phone: (508) 786-0777

Note:

This course is also available for training onsite. A discount is available when 6 or more attendees enroll

Business Solutions Providers for Quality, Productivity and Performance Excellence

Experts in Lean Six Sigma, Management System, Supply Chain, Project Management and Professional Development

619

Conference and Event Management

Contact for Schedule

Conference and Event Management

Course No. 619

Duration:

14 Hours / Contact for Schedule Days

For More Information:

Contact the Training Administrator training@qpsinc.com, Phone: (508) 786-0777

Note:

This course is also available for training onsite. A discount is available when 6 or more attendees enroll

Business Solutions Providers for Quality, Productivity and Performance Excellence

Experts in Lean Six Sigma, Management System, Supply Chain, Project Management and Professional Development

620

Negotiating for Results

Feb 08, 11 ,Mar 25

Negotiating for Results

Course No. 620

This is an ideal course for those who want to learn to be better negotiators and achieve more effective results.

Duration:

7 Hours / Feb 08, 11 ,Mar 25 Days

Topics Covered:

Download Course Brochure

Instructor:

The instructor will be a consultant in personal and professional management with 20 years’ experience in Business and Adult education.

Who Should Attend?

This is an ideal course for those who want to learn to be better negotiators and achieve more effective results.

For More Information:

Contact the Training Administrator training@qpsinc.com, Phone: (508) 786-0777

Note:

This course is also available for training onsite. A discount is available when 6 or more attendees enroll

Business Solutions Providers for Quality, Productivity and Performance Excellence

Experts in Lean Six Sigma, Management System, Supply Chain, Project Management and Professional Development

622

Advanced (Technical) Writing Skills

Mar 02-04

Advanced (Technical) Writing Skills

Course No. 622

This course is designed for those with a desire to enhance their writing skills.

Course Benefits

Participants will learn and discover the secret to effective business writing and crafting messages that others want to read and act on. Participants will learn how to:

Make their writing clear, complete, concise and correct.
Improve sentence construction and paragraph development.
Deal with specific business requests.
Create effective business cases, proposals, and reports.
Thoroughly document sources that they use in their writing.

Prerequisites:

None

Duration:

14 Hours / Mar 02-04 Days

Instructor:

The Instructor will be a writing expert with 20 years’ experience in Business, English and Adult Education.

Who Should Attend?

This is an ideal course for those who might want to sharpen their communication skills to increase effectiveness in the workplace.

For More Information:

Contact the Training Administrator training@qpsinc.com, Phone: (508) 786-0777

Note:

This course is also available for training onsite. A discount is available when 6 or more attendees enroll

Business Solutions Providers for Quality, Productivity and Performance Excellence

Experts in Lean Six Sigma, Management System, Supply Chain, Project Management and Professional Development

623

Meeting Management: Effective Online Meetings

Mar 18, Sept 23, Dec 09

Meeting Management: Effective Online Meetings

Course No. 623

Meetings come in all shapes and sizes, from the convention to a quick huddle in an office hallway. This one-day workshop will be concerned with small working meetings; with groups that have a job to do requiring the energy, commitment, and talents of those who participate.

Meeting attendees want results out of their time together: solving problems, brainstorming, sharing information and utilizing the strengths of individual members. This course is designed for those who want to understand how to minimize time spent while maximizing the productivity of every meeting.

Course Benefits

Participants will discover some great tools that can lead to effective meeting management. This one-day course will help teach participants to:

Understand the value of meetings as a management tool
Recognize the critical planning step that makes meeting time more effective
Identify process tools that can help create an open and safe forum for discussion
Develop and practice techniques for handling counterproductive behaviors

Prerequisites:

None

Duration:

7 Hours / Mar 18, Sept 23, Dec 09 Days

Topics Covered:

Download Course Brochure

Course Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
The Basics for Effective Meetings To begin, participants will explore the key characteristics of successful meetings. Participants will also discuss types of meetings and alternatives to holding a meeting.
The Best and Worst of Meetings Participants will work in small groups to identify the characteristics of effective meetings and ineffective meetings.
Holding Productive Meetings During this session, participants will explore the keys to productive meetings through large group discussion and a case study.
Preparing for Meetings Participants will be given planning guidelines, including tips on determining the time and attendees.
Agendas This session will educate participants about the importance of agendas. Participants will also take part in a small group activity to reinforce the concepts.
Setting the Place During this session, participants will look at some things to consider when choosing the location and physical setup for the meeting.
Leading a Meeting Next, participants will learn skills for leading a successful meeting.
Process and Content This session will explore the differences between process and content. Participants will also learn about ground rules, different techniques for engaging meetings, and facilitation skills.
How to Control a Meeting Participants will explore types of difficult dynamics and solutions in a group exercise.
A Plan for Success To wrap up the day, participants will work in small groups to create an action plan for areas of weakness identified in their pre-assignment.
Workshop Wrap-Up At the end of the course, students will have an opportunity to ask questions and fill out an action plan.

Conflict Management

Course No. 626

Duration:

14 Hours / Contact for Schedule Days

For More Information:

Contact the Training Administrator training@qpsinc.com, Phone: (508) 786-0777

Note:

This course is also available for training onsite. A discount is available when 6 or more attendees enroll

Business Solutions Providers for Quality, Productivity and Performance Excellence

Experts in Lean Six Sigma, Management System, Supply Chain, Project Management and Professional Development

Please register in any one of three ways:

Online:

Please select the course you wish to register for. A page will open for you to provide us with your information. We will then email you to confirm your registration.

By Phone:

Please feel free to call for your registration 508-786-0777. Our office hours are 8:30 a.m. to 4:30 p.m., Monday–Friday, Eastern Time.

Email:

Email our Operations Manager at training@qpsinc.com to register for any course.